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Call Center Management on Fast Forward: Succeeding in ...
https://www.amazon.com/Call-Center-Management-Fast-Forward/dp/0965909301
Call Center Management on Fast Forward is an outstanding treasure-trove, loaded with information critical to call center managers' successes. I keep my copy under lock and key -- Ross M. Scovotti, Publisher, TeleProfessional Magazine A must for call center managers. A thorough and practical guide to successful management in today's dynamic call center environment -- …
Call Center Management on Fast Forward: Succeeding in …
https://www.amazon.com/Call-Center-Management-Fast-Forward/dp/0985461101
Call Center Management on Fast Forward is the most widely read book on contact center/call center management available today. Trusted for its accuracy, clarity and proven guidance, it has become required reading in organizations around the world.
Call Center Management on Fast Forward: Succeeding in ...
https://books.google.com/books/about/Call_Center_Management_on_Fast_Forward.html?id=C80Ryymtwz0C
Call Center Management on Fast Forward. : This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call …
Call Center Management on Fast Forward: Succeeding in ...
https://www.amazon.com/Call-Center-Management-Fast-Forward/dp/1932558063
Written by Brad Cleveland, the president of ICMI and one of the world's foremost authorities on call center management and customer services, Call Center Management on Fast Forward has been the industry's standard reference on running a call center operation since it was originally published in 1997. Many of the processes and policies currently in place in leading service …
Call Center Management on Fast Forward : Succeeding in ...
https://www.amazon.com/Call-Center-Management-Fast-Forward/dp/096590931X
Call Center Management on Fast Forward : Succeeding in Today's Dynamic Inbound Environment (6 cassettes + booklet) Audio Cassette – May 1, 1999 by Brad Cleveland (Author), Julia Mayben (Author) 41 ratings See all formats and editions Paperback $36.39 42 Used from $1.75 4 New from $22.35 1 Collectible from $24.99
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