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Sentiment Analysis of Call Centre Audio Conversations ...
http://mirlabs.net/ijcisim/regular_papers_2012/Paper68.pdf
positive versus negative calls in order to train future agents to detect instantaneously an unsatisfied customer and respond Sentiment Analysis of Call Centre Audio Conversations using Text Classification Souraya Ezzat1, Neamat El Gayar2, 3and Moustafa M. Ghanem 1Center for Informatics Science, Nile University. Giza, Egypt
Call Center Audio : Free Download, Borrow, and …
https://archive.org/details/CallCenterAudio
Call Center Audio. A customer calling to a help line. Warid, the customer care executive speaking to him. hear it and laugh aloud. Addeddate 2007-01-19 04:39:44 Identifier CallCenterAudio. plus-circle Add Review. comment. Reviews There are no reviews yet. Be the first one to write a review.
Call Center Sample Recordings | Magellan Solutions
https://www.magellan-solutions.com/resources/sample-recordings/
The downloadable files below are recordings of live inbound calls handled by agents. They are representative of the competence level of all Magellan Solution customer support and inbound call center services.They are real-time recordings of call center agents during a typical shift at call center in the Philippines, Magellan Solutions.. Recording inbound call sample 1
Analyzing Call Center Conversations with the new Azure …
https://devblogs.microsoft.com/azure-sdk/visualizing-customer-sentiment/
October 22nd, 2020. Analyzing the recorded audio, video, or chat history, as well as the average conversation time can be very helpful. We can find this kind of data in the call centers which are company hubs for customer communication. This article presents how new Azure .NET SDK client libraries (Cosmos DB, Text Analytics and Azure Storage Blobs) were used in the real …
Call Centre Conversation Skills Test | Online Employment ...
https://skillsarena.com/skills-tests/call-centre/call-centre-conversation/
Call Centre. Conversation. Designed to test an individual’s ability to listen to a telephone conversation and take note of relevant information. It measures the candidate’s ability to record audio data effectively, consistently and accurately, as well as speed of completion.
data request - Customer Service (Call Center) Audio ...
https://opendata.stackexchange.com/questions/13105/customer-service-call-center-audio-datasets
Audio datasets of call center recordings are hard to find as those are usually privately owned and subject to various privacy laws (which differ from one country to another). Unfortunately, it is unclear what are you trying to do with the data and consequently it is hard to give you accurate suggestions that fits your search.
New Technology Translates Real-Time Audio Conversations ...
https://www.callcentrehelper.com/technology-translates-real-time-audio-conversations-users-jabra-devices-164742.htm
Filed under - Call Centre News, Jabra. A new translation technology that allows direct conversation between speakers of 26 global language has been released today. Speechly, which uses artificial intelligence (AI) to translate spoken word and audio, is configured to work with devices made by headset company Jabra to support one-to-one conversations.
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