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Cisco CVP playback audio formats - Cisco Community
https://community.cisco.com/t5/contact-center/cisco-cvp-playback-audio-formats/td-p/4040880#:~:text=The%20media%20file%20types%20Unified%20CVP%20supports%20are,example%2C%20hello.xxx.%20%28The%20default%20file%20extension%20is%20.wav.%29
Cisco CVP playback audio formats - Cisco Community
https://community.cisco.com/t5/contact-center/cisco-cvp-playback-audio-formats/td-p/4040880
Our 2 customers faced with limitation of Cisco CVP to play other audio files excluding 'µ-Law 8-bit .wav'. One of them using UnifiedCVP_Installer_12_5_1_Build_325, other one is using older one (10+) The media file types Unified CVP supports are µ-Law 8-bit .wav files and A-law 8-bit .wav files.
Export Audio From CVP - Cisco Community
https://community.cisco.com/t5/collaboration-documents/export-audio-from-cvp/ta-p/3625689
Export Audio From CVP. 01-25-2014 10:30 AM. After a user gives responses within an IVR (e.g. name, address, prescribers, etc.), I need to have their responses exported to an audio file (s) (.wav or .mp3) on a server in a pre-determined naming convention.
Configuration Guide for Cisco Unified Customer Voice ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp_12_5/configuration/guide/ccvp_b_configuration-guide-12-5-1/ccvp_b_configuration-guide-12-5-1_chapter_01011.html
To generate the G.729 prompts for Unified CVP, perform the following procedure: Convert the audio files from G.711 to G.729 format using the Music on Hold (MOH) audio translator. Change the G.729 compression identifier in the file header. Convert the Audio Files from G.711 to G.729 Format
Cisco Unified Contact Center Enterprise Features Guide ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/configuration/ucce_b_features-guide-1261/ucce_b_features-guide-1261_chapter_010000.html
Your wave files must match Unified CVP encoding and format requirements (G729, CCITT G.711 A-Law and U-law 8 kHz, 8 bit, mono). To avoid cutting off files when they are played, make sure they do not exceed the Whisper Announcement play limit (15 seconds). Test your audio files.
Solved: wav audio format that accept the UCCX? - Cisco ...
https://community.cisco.com/t5/contact-center/wav-audio-format-that-accept-the-uccx/td-p/1594555
Prompt format is CCITT u-Law, 8 kHz, 8 bit mono for the WAV files. You can use windows sound recorder, you can record them directly on the UCCX server if you write a small prompt recording application, or you can leave yourself a voicemail message on unity or unity connection, grab the file out of your mailbox (using IMAP if you're on Unity Connection), and …
Solved: Best tool for recording CVP wav files? - Cisco ...
https://community.cisco.com/t5/contact-center/best-tool-for-recording-cvp-wav-files/td-p/1842363
In order of best tools I've used are GoldWave, Windows XP Recorder, Audacity. 01-04-2012 06:27 AM. 01-04-2012 06:27 AM. As recommended Audacity which is free works fine, but I use Cool Edit Pro, it is not free both simple and does everything I would ever need for prompt recording, modifications, etc.
Installation and Upgrade Guide for Cisco Unified Customer ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp_12_6/installandupgrade/guide/ccvp_b_1261-installation-and-upgrade-guide-for-cisco-unified-customer-voice-portal/ccvp_m_1252-unified-cvp-installation.html
Cisco Unified Customer Voice Portal (CVP) 12.6 (1) MR is an executable file which can be downloaded from CCO. The same executable file can be used to upgrade all CVP components. Important Before you install Unified CVP MR: Refer to the licensing information in the Unified CVP Licensing chapter.
CVPD: Cisco Unified Customer Voice Portal Developer ...
https://www.centraltraininghub.com/cisco/cvpd-cisco-unified-customer-voice-portal-developer/
CVPD: Cisco Unified Customer Voice Portal Developer. The CVPD course is a five day instructor-led , hands-on training course that teaches you everything you need to know about developing and debugging of self-service applications using the CVP Call Studio and CVP VXML Server. You will leave class an expert on CVP Call Studio applications and ...
Issue with CVP, Script and Call Studio – Cisco DevNet ...
https://devnetsupport.cisco.com/hc/en-us/articles/115011104167-Issue-with-CVP-Script-and-Call-Studio
Cisco/CVP/VXMLServer/Tomcat/webapps/CVP/audio directory. The . installation comes with a few audio files in there already: like . helloworld_audio.wav. Note Tomcat is case-sensitive. If you'd prefer to use IIS to serve up audio (and if it's running on . your CVP system) then it usually runs by default from *C:/inetpub/wwwroot/ * Upon installing CVP, it usually puts …
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