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Cisco Webex Contact Center Setup and Administration Guide ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/webexcc/SetupandAdministrationGuide_2/b_mp-release-2/wxcc_self-service.html#:~:text=This%20IVR%20includes%20basic%20activities%20such%20as%20Play,is%208%20MB.%20The%20supported%20file%20format%20is.wav.
How IVR play the audio file that is on the server B - Cisco
https://community.cisco.com/t5/contact-center/how-ivr-play-the-audio-file-that-is-on-the-server-b/td-p/3576864
For example IP for VXML server is 12.12.123.1, my IVR app are located in 12.123.123.12, all the audio file that IVR needs to play the menu is in 12.123.123.12:80/en-us/app/Project1/, but in my IVR, I also use TTS, which means the audio file that dynamic generated the TTS, is located in http://12.12.12.12:8099/TTSFolder/, so in my IVR, the …
System Configuration Guide for Cisco Unified ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_5_1/sysConfig/CUCM_BK_SE5DAF88_00_cucm-system-configuration-guide-1151/CUCM_BK_SE5DAF88_00_cucm-system-configuration-guide-1151_chapter_0111101.html
Interactive Voice Response Overview The Interactive Voice Response (IVR) device enables Cisco Unified Communications Manager to play prerecorded feature announcements (.wav files) to devices such as Cisco Unified IP Phones and Gateways. These announcements play on devices that use features which require IVR announcements, like Conference Now.
Cisco Webex Contact Center Setup and Administration …
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/webexcc/SetupandAdministrationGuide_2/b_mp-release-2/wxcc_self-service.html
This IVR includes basic activities such as Play Message, Collect Digits, and Menu. All of these activities can also play the audio dynamically through Text-to-Speech functionality. Note The maximum file size supported for audio files is 8 MB. The supported file format is .wav. For more information, see Working with Resource Files .
Support/ Record or Convert audio files to use on IVR calls ...
https://www.engagespark.com/support/record-or-convert-audio-files-to-use-on-IVR-calls
How to Convert your existing audio files for IVR calls – Conversion Instructions Ideally your original file should be in wav format Launch Audacity Click File on the top left of the window, click on Open Find the location of your audio file (e.g. a wav file) Select your audio file. Click Open Two bars will appear on the page with waves
Cisco Unified CME B-ACD and Tcl Call-Handling …
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl/40bacd.html
You download the default audio files from the Cisco Unified CME Software Download website and copy them to a place that can be reached by the Cisco Unified CME router, such as flash memory or a TFTP server. The audio files and the script files are bundled in a tar archive called cme-b-acd-x.x.x.tar on the website.
Cisco Unity Connection IVR Interactive Voice Response ...
https://www.youtube.com/watch?v=KAbixYp8BC8
I have no affiliation with Cisco Systems. These videos are intended for training purposes only.
Cisco Unified Border Element Configuration Guide Through ...
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/cube-book_chapter_01000101.html
Download the TCL scripts and audio files to be used with this feature from the Cisco.com. Store the TCL scripts and audio files on a TFTP server configured to interact with your gateway access server. Create the TCL IVR application script to use with the call application voice command when configuring IVR using TCL scripts. You create this application first and store it …
Cisco Unified Border Element Configuration Guide - Cisco ...
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/ios-xe/config/ios-xe-book/m_voi_cube_configure_tcl_ivr.html
The TCL IVR prompts require audio file (.au) format of 8 bit, u-law, and 8-khz encoding. Install and configure the appropriate RADIUS security server in your network. The version of RADIUS that you are using must be able to support IETF-supported vendor specific attributes (VSAs), which are implemented by using IETF RADIUS attribute 26.
Administration - Cisco Webex Edge Audio for Only ...
https://help.webex.com/en-us/article/o02v0i/Cisco...
Edge Audio is an audio solution where calls originating within the enterprise go through your company network, over Webex Edge Connect, and into the cloud.Similarly, calls that initiate from Webex during a meeting route through Webex Edge Connect to leverage your on-premises audio routing.. We support the Edge Audio with only Expressway-E deployment with …
Cisco Call Studio CVP IVR Learning - Udemy
https://www.udemy.com/course/cisco-call-studio-cvp-ivr-learning/
Audio files format and location to be place in CVP server Concept of logs. Enable debug log and activity log Application deployment, Application compiler, General settings, root doc settings Design IVR with Call Start and App Start classes endpoints. Decision and Action element configuration and customization. Element Settings.
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