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Cisco Webex Contact Center Setup and Administration Guide ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/webexcc/SetupandAdministrationGuide_2/b_mp-release-2/wxcc_self-service.html#:~:text=This%20IVR%20includes%20basic%20activities%20such%20as%20Play,is%208%20MB.%20The%20supported%20file%20format%20is.wav.
IP IVR voice Prompt audio format - Cisco Community
https://community.cisco.com/t5/other-collaboration-subjects/ip-ivr-voice-prompt-audio-format/td-p/187190
IP IVR voice Prompt audio format. I'm currently writing an IVR Script, and I want to know if it is posible to change the Prompt audio format from CCITT u-law 8 KHz, 8Bit, Mono 7 kb/sec, to another format like GSM 6.10, and still be playable from the IVR. Or if there are any cisco java classes that I could call from my IVR script to change the audio format of a file from …
Cisco Unified Border Element Configuration Guide …
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/cube-book_chapter_01000101.html
The TCL IVR prompts require audio file (.au) format of 8-bit, u-law, and 8-khz encoding. To encode your own audio files, we recommend that you use one of these two audio tools (or a tool of similar quality): Cool Edit, manufactured by Syntrillium Software Corporation AudioTool, manufactured by Sun Microsystems
System Configuration Guide for Cisco Unified ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_5_1/sysConfig/CUCM_BK_SE5DAF88_00_cucm-system-configuration-guide-1151/CUCM_BK_SE5DAF88_00_cucm-system-configuration-guide-1151_chapter_0111101.html
The Interactive Voice Response (IVR) device enables Cisco Unified Communications Manager to play prerecorded feature announcements (.wav files) to devices such as Cisco Unified IP Phones and Gateways. These announcements play on devices that use features which require IVR announcements, like Conference Now.
Cisco Webex Contact Center Setup and Administration …
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/webexcc/SetupandAdministrationGuide_2/b_mp-release-2/wxcc_self-service.html
This IVR includes basic activities such as Play Message, Collect Digits, and Menu. All of these activities can also play the audio dynamically through Text-to-Speech functionality. Note The maximum file size supported for audio files is 8 MB. The supported file format is .wav. For more information, see Working with Resource Files .
Cisco Unity Connection Audio File Format - UC Collabing
https://www.uccollabing.com/cisco-unity-connection-audio-file-format/
Go to File > Open File > Locate the Audio File which you want to convert > Click on Open; Go to File > Save File As > Enter File Name > Click on Save; You will be prompted a Window > Wave Encoder Options > Change as following; Settings > Custom; Encoding > CCITT u-Law; Format > 8.000 KHz, 8 Bit, Mono; Click on OK; How to use Audacity?
Support/ Record or Convert audio files to use on IVR calls ...
https://www.engagespark.com/support/record-or-convert-audio-files-to-use-on-IVR-calls
How to Convert your existing audio files for IVR calls – Conversion Instructions Ideally your original file should be in wav format Launch Audacity Click File on the top left of the window, click on Open Find the location of your audio file (e.g. a wav file) Select your audio file. Click Open Two bars will appear on the page with waves
Cisco Unified CME B-ACD and Tcl Call-Handling Applications ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl/40bacd.html
To rerecord audio prompts in an existing Cisco Unified CME B-ACD service, follow the steps in the “Updating Script Parameters and Audio Prompts” section. . If you do rerecord any of the audio files, note that the Cisco Unified CME B-ACD prompts require a G.711 audio file (.au) format with 8-bit, mu-law, and 8-kHz encoding.
Cisco Unity Connection IVR Interactive Voice Response ...
https://www.youtube.com/watch?v=KAbixYp8BC8
I have no affiliation with Cisco Systems. These videos are intended for training purposes only.
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