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One-Way or No Audio During Calls – CounterPath Support
https://support.counterpath.com/hc/en-us/articles/360045824794-One-Way-or-No-Audio-During-Calls
If you are noticing that calls connect, but there is no audio flowing in one or both directions, the most common cause of that is that the audio data is being routed incorrectly after the call is established. For network routing issues, you can usually work around it by changing your Firewall Traversal Method in the Bria admin portal.
Notice for all Bria 4 users ... - CounterPath Support
https://support.counterpath.com/hc/en-us/articles/360001299753-Notice-for-all-Bria-4-users-upgrading-to-Windows-10
CounterPath Support Legacy Products Bria 4 Notice for all Bria 4 users upgrading to Windows 10 Due to the audio device changes implemented when Windows performs the upgrade to version 10 from your existing Windows installation, users may find that their audio devices/sound appear to have stopped working with Bria 4.
Configuring audio and video codecs - CounterPath
https://docs.counterpath.com/docs/PortalUG/clients/AdminGuides/Teams/teamsCodecs.htm
CounterPath Corporation Suite 300, One Bentall Centre 505 Burrard Street, Box 95 Vancouver, BC V7X 1M3 Canada +1.604.320.3344 [email protected]
Call audio - CounterPath
https://docs.counterpath.com/docs/AndUG/clients/UserGuides/Mobile/Calls/mobCallAudio.htm
Bria can play audio through the Android device, over the speaker phone, or through supported accessories. If you only have two audio outputs option, tap Speaker to turn on the speaker phone. Speaker changes to Bluetooth if there are Bluetooth devices paired and Headset if there is a wired headset connected.
Call audio - docs.counterpath.com
https://docs.counterpath.com/docs/iOSUG/clients/UserGuides/Mobile/Calls/mobCallAudio.htm
Bria can play audio through the iPhone and iPad, over the speaker phone (iPhone), or through supported accessories.. When a Bluetooth device is connected and Settings > Preferences > Native Integration is on, answering the call by tapping on the iPhone and iPad plays the audio through the iPhone and iPad. Answering the call by tapping a button on your Bluetooth device …
Bria Push Service - docs.counterpath.com
https://docs.counterpath.com/docs/AndUG/clients/UserGuides/Mobile/Reference/mobBriaPushService.htm?TocPath=_____13
If you do not receive push notifications or there is no audio on push registered calls, turn Settings> Accounts (SIP) – Bria Push Service> NAT EmulationInteractive Connectivity Establishment. A method for traversing a firewall.off. Troubleshooting the Bria Push Service Troubleshooting tips Is it Push-related?
Preferences: Alerts and sounds panel - CounterPath
https://docs.counterpath.com/docs/DeskUG/clients/UserGuides/Desktop/prefs/briaDeskPrefsAlertsSnds.htm
When a contact goes offline Select Enable sounds to turn on sounds for all the actions. Once Enable sounds is enabled, you can select whether you would like to hear a sound for each event. You can assign a sound for each event. Click on the event you want to change the alert sound for. Use Browse to locate the file you want to use.
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