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Converting Cisco UCCX Prompt - intelligentvis
https://www.intelligentvisibility.com/post/converting-cisco-uccx-prompt#:~:text=Cisco%20UCCX%20server%20requires%20very%20specific%20WAV%20file,a%20%E2%80%98file%E2%80%99%20command%20to%20verify%20the%20sound%20format.
Solved: wav audio format that accept the UCCX? - Cisco ...
https://community.cisco.com/t5/contact-center/wav-audio-format-that-accept-the-uccx/td-p/1594555
Prompt format is CCITT u-Law, 8 kHz, 8 bit mono for the WAV files. You can use windows sound recorder, you can record them directly on the UCCX …
Solved: how to change audio file format for UCCX ...
https://community.cisco.com/t5/ip-telephony-and-phones/how-to-change-audio-file-format-for-uccx-requirement/td-p/3034797
Beginner 01-21-2017 05:37 AM how to change audio file format for UCCX requirement From Customer we received the audio files 44KHZ , 32 bit , 706kb/s , PCM . For UCCX we need to convert Audio Sample size - 8 bit Channels - 1 (mono) Audio sample rate - 8 Khz Audio format - CCITT U-law
UCCX: Converting Audio Prompt
https://voiceonbits.com/2020/05/08/uccx-converting-audio-prompt/
Click the Options button at the bottom right Select WAV (Microsoft) for Header and U-Law for Encoding Click OK Choose a name and save Click OK to Edit the Metadata Now play the saved file in VLC and check Codec information The file is now in acceptable format. You may now upload the prompt in UCCX.
Converting Cisco UCCX Prompt - intelligentvis
https://www.intelligentvisibility.com/post/converting-cisco-uccx-prompt
We wanted to share a quick and easy method for converting sound files to proper Cisco Unified Contact Center Express (UCCX) WAV format to be used as prompts. Cisco UCCX server requires very specific WAV file format: Format: CCIT U-Law Sample Size: 8-bit Sample Rate: 8kHz If you are using OS X or Linux you can use a ‘file’ command to verify the sound format.
UC Toolkit: Using Audacity to Create and Edit Cisco UCCX ...
https://netcraftsmen.com/uc-toolkit-using-audacity-to-create-and-edit-cisco-uccx-prompts/
UCCX can only handle mono formats so you have remove one of the channels. Use the following procedure: In the track description area (left) click on the drop down arrow Choose “Split Stereo to Mono” Then delete one of the mono tracks Figure 4. Converting Stereo To Mono Now, you can review and edit the recording as previously described.
CUBE-UCCX Inter-Operability Best Practice Guide
https://www.cisco.com/c/dam/en/us/td/docs/ios-xml/ios/voice/cube_uccx/cube_uccx_interop_bestprac_guide.pdf
The MOH server streams the Music On Hold, directly. As a first step, upload an Audio Source file encapsulating a ringback tone to all the CM/MOH servers in the cluster. Select the audio source file on the required UCCX Call Control Group. This step ensures that a caller hears ringback tone during a call transfer.
Cisco Unified Contact Center Express Administration …
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/configuration/guide/UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10-0/UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10-0_chapter_01001.html
The Unified CCX system also allows users to record spoken names, which you can upload to be used in the playback of prompts. Note Unified CCX supports audio playback of RIFF header .wav files only though your MRCP vendor might support multiple .wav file header formats. ScanSoft uses RIFF headers.
Cisco UCCX - NICE inContact
https://help.incontact.com/wfo/20.1/prem/Content/NiceUptivity/Recording/AudioRecordingIntegrations/CiscoUCCX/CiscoUCCX.htm
All Files; Submit Search CISCO UCCX. Integration Overview. This integration can work with passive VoIP, JTAPI-BiB, or TAPI-BiB as an audio source (refer to the Customer Guide to Cisco TAPI-BiB Integrations, or the Customer Guide to Passive VoIP Recording, as appropriate). Call control and metadata are provided by the Resource Manager-Contact ...
Cisco Unity Connection Audio File Format - UC Collabing
https://www.uccollabing.com/cisco-unity-connection-audio-file-format/
The correct format which Cisco Unity Connection accepts for audio file is “ CCITT u-Law ” and Attributes “ 8.000 khz, 8 Bit, Mono “. Now the question is how to convert the audio files which you have recorded into the above mentioned format? The Answer is Sound Editor Software or Sound Recorder (if you are still using Windows XP).
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