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Audio features | XenApp and XenDesktop 7.15 LTSR
https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/multimedia/audio.html
Delivering audio to and from the user device. Generic HDX RealTime supports two methods of delivering audio to and from the user device: Citrix Audio Virtual Channel. We generally recommend the Citrix Audio Virtual Channel because it’s designed specifically for audio transport. Generic USB Redirection. Useful to support audio devices having buttons and/or a …
Audio features | Citrix Virtual Apps and Desktops 7 2112
https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/multimedia/audio.html
Avoid echo during multimedia conferences. Users in audio or video conferences might hear an echo. Echoes usually occur when speakers and microphones are too close to each other. For that reason, we recommend the use of headsets for audio and video conferences. HDX provides an echo cancellation option (enabled by default) that minimizes any echo.
Call Center - Echo Problem - XenDesktop 7.x - Discussions
https://discussions.citrix.com/topic/408919-call-center-echo-problem/
Call Center - Echo Problem. We have recently migrated our call center to our XA/XD 1912 farm due to the recent pandemic. Agents are working from home using the internet infrastructure their ISP provides. The sound is very clear on agent's side and they can hear customers with no interruptions in the audio.
Skype for Business with XenApp & XenDesktop – …
http://www.jgspiers.com/skype-for-business-xenapp-xendesktop/
Audio quality fallback mode when the CPU is busy. In fallback mode, generic HDX RealTime (the Optimized-for-speech-codec) handles Echo Cancellation. Therefore, the RTOP Echo Cancellation feature is automatically disabled and the option is grayed out under Settings in the Optimization Pack notification area icon.
Delivering Softphones with XenDesktop – Intelligent ...
https://intelligentsystemsmonitoring.com/knowledgebase/citrix/delivering-softphones-with-xendesktop/
XenDesktop 5.5 introduced the Audio over UDP Real-time Transport user policy setting. This capability is also available in XenApp 7.6 or higher. When this policy is configured in Studio, the Audio stream is effectively pulled out and deliver out-of-band from ICA TCP – and Receiver is communicating directly to the VDA over ICA RTP/UDP.
Delivering Softphones with Virtual Apps and Desktops
https://support.citrix.com/article/CTX133024
The Citrix Audio Virtual Channel is generally recommended as it is designed specifically for audio transport, but Generic USB Redirection is useful to support audio devices with buttons and/or a display, that is HID devices, if the user device is on a LAN or LAN-like connection back to the XenApp/XenDesktop VDA server. 2.2.1 Citrix Audio ...
Echo Cancellation from RTOP Does Not Work Completely
https://support.citrix.com/article/CTX221402
Audio is fine on both ends. User A then places the call on Speaker on Polycom phone and User B from Site 2 can hear User B's own echo when speaking. User A does not hear echo from their end. This Polycom phone does have Acoustic Echo Cancellation feature. The echo can be heard if the call starts out with speaker instead of headset.
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